Frequently Asked Questions
Q: How long does delivery take?
Orders are processed within 1-2 business days.
Delivery typically takes 6-9 business days once shipped.
We list all of our dispatches in the mail and include the tracking details in all correspondence sent to you as soon as an order goes out.
For full details, see our Shipping Policy: Shipping Policy
Q: Do you offer free shipping?
Answer:
We offer Free shipping on all U.S. orders.
Q: Where are you based?
Answer:
Brielle & Oak is a US based online lighting store that brings you a curated collection of modern design with a focus towards everyday lighting.
Q: What if my item arrives damaged or defective?
Answer:
We guarantee that if your item arrives damaged, we will ship you another one free of charge.
If you need to make a return, just let us know within 30 days of receiving delivery.
Q: Can I cancel my order?
Answer:
Cancellations must be requested within 24 hours of placing your order to be processed.
Q: What is your return policy?
Answer:
You can return items within 30 days for a refund if the product is not what you had in mind.
Our process is both simple and streamlined with no hassle.
For full details, see our Refund Policy: Refund Policy
Q: When will I receive my refund?
Answer:
Once we receive and review your return, your refund will be processed and returned to your original method of payment within 5-10 business days.
Q: Do your products come with a warranty?
Answer:
Every product comes with a 30-day guarantee if not satisfied with the product.
Q: How can I contact support?
Answer:
You can reach us anytime at: support@brielleandoak.com
We aim to respond within 24-48 Hours.
Q: Do you ship internationally?
Answer:
At this time, we are only shipping to locations within the United States.
Q: Do you have a physical store?
Answer:
No, we are an online shop, allowing us to stock a smaller curated selection and offer you the best possible prices online.
Q: Can I place a bulk order?
Answer:
No - we currently do not offer bulk ordering at this time.
Q: How do I track my order?
Answer:
You'll receive a trackable link to track your order once it ships.
You can also track your order using our tracking page: Track Your Order
Q: Order Security
Answer:
We use encrypted checkout systems to deal with your payment online, and secure methods for payment over the telephone.
Verifying orders to protect against unauthorized activity.
Still need help?
Got a question? Contact us and we’ll get right on it.
Contact Information
Store Address: 440 Monticello Avenue, Norfolk Virginia, 23510, United States
Store Email: support@brielleandoak.com
Store Phone: +1 877 600 3565
Customer Service Hours: Monday to Friday: 10:00 AM - 5:00 PM (EST)
We do our best to reply to your e-mail within 24-48 Hours.
